Through the years we have identified a short list of common questions we get on a regular basis. In an effort to help our customers troubleshoot faster and get the answers to their question in the most efficient way, we have published some of them here.
If you have questions that are outside these, or simply want to discuss our products, please don’t hesitate to contact us directly.
All LUCID products are designed and engineered right in Riverton Wyoming. Some items are made right here at home in the U.S.A. while other items in the line suffer from the reality that in order to be able to offer them at a price point that is acceptable by the market they have them assembled in Asia.
In a battery failure resulting in leakage or corrosion, the issue is with the battery not the optic. LUCID can not fully warranty the product from such a failure since they have no way of controlling the quality of the batteries. In these cases LUCID typically makes every effort to get the optic cleaned up and back in function. If this process is unsuccessful, in efforts to be fair to all involved LUCID will offer a deep discount on a replacement.
LUCID does not make lens caps for their optics for a few reasons. Lens caps are a strong subjective / functional fashion item for optics that it would be nearly impossible for LUCID to do a quality job of providing them. Also, there are several issues with lens caps including patents to consider. LUCID does however recommend Butler Creek as well as Scope Coat items. LUCID has found that they both do an outstanding job. Some of the options LUCID recommends are below.
Butler Creek lens caps for the HD7.
Objective – 23 OBJ (with a slight modification for the battery cap area.)
Ocular – 05 EYE
Ocular with the 2x magnifier, 03A EYE
NOTE: For the 2x-5x Variable Magnifier, 13EYE.
Scope Coat for the HD7
XP-6, sized for the Eclane Specter
The adjustment turrets on the (Gen II) HD7 are designed to be stiff, in an effort to keep them from getting bumped during hard use. If you find the turrets near impossible to turn, simply wrap a soft cloth over the turret to protect the finish and use a pair of pliers to move the turret back and fourth. This will loosen up the heavy grease controlling the action of the turret. NOTE: The NEW GEN III HD7’s offer capped turrets in an effort to fix this perceived issue.
What mount do I need to allow for proper alignment of the 2x-5x Variable Magnifier with my “Other Brand” red dot sight?
It is not practical for LUCID to keep up to date with all of the other red dot sights specifications in regards to mounting compatibilities. LUCID can only speak to the LUCID products properly. Please understand that LUCID does not make mounts for their magnifiers. There are several issues with mounts including patents to consider. LUCID recommends “American Defense Manufacturing.” They do a great job of making many types and styles of mounts.
Let’s keep it simple, basically LUCID guarantees that LUCID branded items will be free from manufacturer defects and hold up to the normal use. Please note that this is not a license to abuse their products and then ask for a refund. Bottom line, if there is truly a problem with the item, LUCID will make every effort to make the situation right. As for the non-LUCID branded items we may carry, they will be subject to the original manufacturer’s warranty.
While the marketing efforts of LUCID are growing, they choose to spend their efforts and money on quality control and new product development rather than on expensive advertising campaigns. They do have some traditional print advertising in place as well as some radio efforts. They also embrace the social media avenues and allow their customers to be their ambassadors in the field. With this strategy they have been able to grow quite effectively.